Terms of Sale

1. About these terms

These terms apply to quotations and orders for made-to-measure curtains, tracks and blinds supplied by us. By asking for a quote or placing an order, you agree to them. If a signed order confirmation, proforma invoice or supply agreement says something different, that signed document prevails over this page.

Nothing on this website is an offer capable of acceptance. It is information to help you decide whether to ask us for a quote.

2. Who we are

GARZA is a trading name of [Legal entity name] (ABN/NZBN: [number]), registered at [registered address]. We supply to customers in Australia and New Zealand from our workshop in Keqiao, China.

3. What we supply

Our range covers:

• made-to-measure curtains (straight, pinch-pleat and similar headings);
• manual cordless tracks and rods;
• cordless roller and Roman blinds; and
• matching sheers, linings and hardware where agreed in writing.

We supply goods only. Installation, measuring on site, electrical work and building alterations are not included unless a separate written agreement says so. Motorised products are not offered at this time; any motorised option shown as unavailable is not for sale.

Product images, fabric cards and the try-on preview are illustrative. The physical sample governs (see section 7).

4. Quotes and validity

The quote calculator on this site produces an estimate using our current cost model. It is not a binding offer.

A written quote issued by our team is valid for 15 calendar days from its issue date. After that it may be reissued at current fabric, freight and exchange-rate costs. Prices can also change if you change sizes, fabric, quantity, destination or trade term after the quote is issued.

Estimates and quotes assume the measurements you give us are correct and that the destination country and delivery address are as stated.

5. Orders and contracts

We do not accept an order, and we do not start manufacturing, until there is a written contract. That means a signed order confirmation, a signed proforma invoice (PI), or another written supply agreement, together with any deposit it requires.

An email asking for a price, a filled-in web form, or a message saying “please proceed” is an enquiry, not an order. We will confirm in writing when we accept an order and when production is scheduled.

6. Prices, tax and payment

• Prices are quoted in the currency stated on the quote, normally CNY, AUD or NZD.
• Unless stated otherwise, prices exclude GST, duties, import taxes, customs clearance and local delivery charges, which are your responsibility.
• Trade terms (FOB, CIF, DDP or another term) are defined by Incoterms 2020 and the term stated on the signed order.
• Payment terms, deposit and balance are set out in the order confirmation or PI. We may suspend production or delivery if an invoice is overdue.
• Bank charges and currency conversion costs are borne by the payer unless agreed otherwise.

7. Samples, colours and visuals

Images, renders and on-screen previews are for reference only. The physical sample governs the colour, texture and finish of the goods.

• Screens, cameras and room lighting change how a colour looks. A fabric seen on a phone will not match a fabric seen in daylight.
• The fabric try-on is a texture preview, not a photograph of finished curtains. It does not simulate pleating, lining, light transmission, shadows or installation.
• Where a physical sample is provided or approved, production is matched to that sample within normal manufacturing tolerances. Natural fibres and dyed batches may vary slightly between rolls.
• Unless agreed otherwise in writing, finished dimensions may vary by up to ±10 mm and pattern placement may shift slightly to keep the repeat balanced.

If an exact colour match is critical, ask for a physical sample and approve it in writing before the order is placed.

8. Measurements and installation

You are responsible for the measurements you give us, including the fixing method, clearance, track position and any obstructions. We can review photos or drawings, but we do not warrant measurements taken by someone else unless we measured on site under a separate written agreement.

Goods are made to the measurements confirmed in the signed order. We are not responsible for a poor fit caused by incorrect measurements, a changed window, or an installation method different from the one assumed in the quote.

9. Lead times and delivery

Lead times are estimates based on workshop capacity and freight schedules at the time of the quote. They are not guarantees unless expressly stated as guaranteed in the signed order. Production and delivery can be affected by fabric availability, port congestion, customs clearance, public holidays and events outside our control.

Risk passes according to the agreed Incoterm. Where we arrange delivery, you are responsible for providing an accurate address and for being available to receive the goods. Storage and re-delivery costs caused by a failed delivery may be charged to you.

10. Cancellation, returns and defects

Made-to-measure goods are produced for your specific window, so they cannot be returned or cancelled for a change of mind once production has started. If you cancel before production starts, we may retain any costs already incurred.

If goods arrive damaged, defective or different from the signed order, contact us within 7 days of delivery with photos and your order number. We will inspect the claim and, where it is valid, repair, replace or refund the affected goods. This is in addition to any rights you have under consumer law.

11. Intellectual property

The content of this website — text, layout, illustrations, preview renders, fabric patterns and code — is owned by us or used under licence. You may view it and share links for the purpose of considering or placing an order. You may not copy, resell or republish it for a competing service without our written permission.

Photos you upload in the try-on stay in your browser and are not sent to us. If you choose to send us photos, you keep ownership of them and grant us a limited licence to use them to prepare your quote, produce your order and (only with separate written permission) show the finished result as a case study.

12. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss caused by a delay outside our reasonable control.

Our total liability for a claim relating to an order is limited to the amount you paid us for that order. Nothing in these terms excludes or limits any guarantee, warranty or right that cannot lawfully be excluded — including the Australian Consumer Law consumer guarantees and the New Zealand Consumer Guarantees Act 1993.

13. Consumer rights and governing law

Nothing in these terms is intended to exclude, restrict or modify your non-excludable statutory rights. If you are a consumer in Australia or New Zealand, you may have rights that apply regardless of these terms.

These terms are governed by the laws of [State/Territory], Australia, and the courts of that place have non-exclusive jurisdiction. If you are a consumer in New Zealand, this choice of law does not deprive you of the protection of New Zealand consumer law.

14. Changes

We may update these terms from time to time. The version that applies to an order is the version in force when the written contract is signed. The current version is always published on this page with its “last updated” date.

15. Contact